What’s important to customers and what companies think is important to customers may not be one and the same, according to recent research from InMoment.
And missing the mark could mean your marketing falls on deaf ears. Continue reading
As I make final preparations for my annual spring conferences, I’m thinking about how social media has changed the entire conference-going experience—and how what’s happening online at the event can be as valuable as what’s happening face-to-face.
Case in point: a single LinkedIn connection after a five-minute face-to-face conversation at an industry conference led to a new client who spends five figures annually with me. Had I not taken those few minutes to connect, I likely would have ended up as just another business card at the bottom of his computer bag.
I’ve had more than one client come to me in a state of overwhelm about a big project. “I’m not even sure yet what I need you to do for me. I just know I need help,” they said. We could have gone ‘round and ‘round trying to define a very specific scope of work, but the reality is that we couldn’t, because we didn’t know what we didn’t know.
Here are two ways you can move your project forward, even when you’re not sure exactly what that final product should look like. They worked for me, and got two new projects (with two new clients) up and running in no time. Continue reading
In recent years there’s been an explosion of online marketing tools, virtual assistants, and other low-cost marketing options. They all claim to make marketing easier, either by doing it for you or making it easy to manage yourself.
These “do-it-yourself” or “do it cheap” resources regularly wreak havoc on organizations that don’t have the time or skills to do marketing work internally. It’s bad enough when marketing doesn’t get done as a result, but even worse when it gets done wrong. Either way, it’s expensive and time-consuming to fix. Continue reading
When’s the last time you took a real vacation? One when you weren’t constantly checking in just to “stay on top of things” while you were away from work?
When’s the last time you felt like you finished everything that you wanted or needed to?
When’s the last time you felt caught up enough to focus on the big-picture aspects of your job instead of the day-to-day trench work? Continue reading
I’m doubling right now for a new client. She’s an agency owner who was so busy she couldn’t find time to focus on the tasks only she can do, like landing more of the high level projects she really wants.
So I’m helping with the things she doesn’t need to be doing, like:
I even stood in for my client so she could take a real vacation for four weeks, more than 4,000 miles from home, and not feel like she needed to constantly check in.
The ultimate goal of SEO is to show up at the top of a Google search when a user types the phrase or keywords most important to your business, such as “Portland plumber,” “discount software” or “local wineries.”
Play your cards right and that could happen — at least in theory — but competition is making that increasingly difficult. In short, the game of SEO is different than it was even just a few years ago, so it’s important to have reasonable expectations. Continue reading
When you think about marketing, you’re probably thinking about ways to capture new customers. And while I’d be the first to say that’s a reasonable approach, I don’t think I’m alone in admitting that when it comes to marketing, I often overlook the audience that’s right in front of me. Continue reading
When you constantly find yourself with more demands than you have time to satisfy, the best solution is to delegate some of those projects to a trusted partner. Ideally, you want to hand stuff off to someone who can keep things moving and make the kind of decisions you would make, without coming back to you with questions every fifteen minutes.
But how do you decide what to delegate to a contracted project manager, and what to keep in-house? Here are five signs it’s time to let go and trust someone else to get the project done: Continue reading
Like any other tool you use to promote your business, online marketing needs to be accountable so that you can calculate the return on your investments of time and money.
The tools you need to do this are readily available, and many of them are free.Unfortunately, they’re also relatively new, and many organizations are still learning how to take advantage of the technology that tracks online results.
Many of my clients who use online marketing are concerned that they’re just proceeding blindly. They feel like they’re doing what they “should” be doing, but aren’t really sure why. Almost every day I hear comments like these:
If these sound like questions you’ve been asking, you’re not alone. Many businesses and other organizations are asking them every day, and are losing patience with fans of all things digital who can’t tie activities to outcomes. Continue reading